Last updated: 30 July 2026
1. Introduction
New Horizon Pte Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Data
- Name
- Email address
- Phone number
- Address or service location
- Any information submitted through our contact forms
2.2 Technical Data
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Cookies and similar tracking technologies
2.3 Service‑Related Data
- Details of your repair request
- Photos or videos you upload
- Communication records with our team
3. How We Use Your Information
We use your information for the following purposes:
- To provide, operate, and maintain our services
- To respond to enquiries and schedule service appointments
- To improve our website and user experience
- To send service updates or administrative messages
- To comply with legal obligations
4. Disclosure of Your Information
We may share your information with:
- Our employees and technicians for service fulfilment
- Third‑party service providers (e.g., hosting, analytics, payment processors)
- Government authorities when required by law
- Any party with your explicit consent
We do not sell or rent your personal data to third parties.
5. Cookies and Tracking Technologies
Our website uses cookies to improve functionality and user experience. You may disable cookies through your browser settings, but some features may not work properly.
6. Data Protection & Security
We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse. However, no online system is completely secure, and we cannot guarantee absolute protection.
7. Retention of Personal Data
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.
8. Third‑Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
9. Your Rights Under PDPA
You have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Withdraw consent for data collection or use
- Request deletion of your data (subject to legal requirements)
To exercise these rights, contact us at the email provided below.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
New Horizon Pte Ltd, Email: admin@piperepair.com.sg